New year, new rant. Lately I had the “pleasure” of using a Smart TV, namely
the Samsung UE46ES8000. My grandfather bought this thing and was using it for
watching TV and BluRay discs. For this task, the device is pretty fine, looks
nice and shiny and has surprisingly good quality when playing DVDs via his
BluRay player.
Now there’s a but: it has way to many completely useless features, being a
“Smart TV”. So it has its normal remote. The Samsung BluRay player has its own
remote which can control the TV via HDMI CEC which works pretty well, but now
you got two remotes. Next you have a fancy little remote which features a
touchpad which works similar to the Macbook touchpads. I suppose it uses
Bluetooth and can control other devices by a fourth device that translates this
fancy-remote signal to infrared.
Needless to say, my grandfather can’t use any of these things, except for the
ordinary remote, because that’s the only thing he understands. And I can only
use the remote because it’s the only thing that works.
Let me add some structure to explain you, why you should not get a Smart TV but
a DumbTV. I’ll explain in the end what I mean by DumbTV.
1. Input Methods suck
I tried using the touchpad remote. It looks really nice and shiny, but the
first time I used it, I didn’t know how to even click. After checking the
manual, turns out it works like a Macbook touchpad. Fair enough. It also
features a microphone, so you can just speak your commands. Sounds awesome,
right?
I respect new input methods, for example the Bluetooth PS3 remote is probably
my favorite remote ever and we shouldn’t ever have to go back to anything less.
But the Samsung touchpad remote is awful. It is a remote, so I fully expect it
to work from a couch that is some 5 meters away from the screen. You see where
this is going because it doesn’t work. The remote goes so some energy saving
sleep state really fast, so unless you use it all the time, it turns off and
when you turn it on, it transmits all motions at once in a burst.
You get a shitload of incorrect outputs. It’s like an application that froze
and upon thawing it executes all the actions you clicked while the application
was frozen.
My grandfather also likes new and shiny things so he also bought a wireless
mouse and keyboard, because the “experts” who installed this TV told him it’s a
good idea. Guess what, it’s not.
When you connect the keyboard, it asks you for the layout and then proceeds to
tell you that “the keyboard might not work in all applications”. Where “not
all” translates to “none” because I haven’t yet found an application that works
correctly. Searching in the YouTube app? Well, up and down works because it is
presumably mapped to the keys on the remote. Media keys? No, sir! But ok that
was a bit much to expect. In the browser it works, but the mouse that works in
the main menu does not work in the browser.
I kid you not.
The browser did not work with the mouse.
On a related note, the 2.4 GHz wireless mouse input is jagged and laggy. In all
fairness the box says “up to 5m” and if I use the mouse directly in front of
the TV it works. Just not on the couch which is 3m away.
2. The UI is awful
The TV boots into TV mode from where you have to boot into Smart TV mode. Kinda
like booting Windows 3.1 by typing “win” in the prompt. Smart TV takes some
20-30 seconds to load which is two or three times as long as the TV mode, it
then opens into a menu where you can start apps.
The menu is a mixture between shiny UI and icons with a area where I saw a
flashing advertisement to install some app. Flashing advertisements in my TV?
Please shoot me.
It looks style-wise kind of like Android with the Play Store replaced by
Samsung Apps, so it is kinda like Samsungs Android TouchWiz UI without Play
Store. I tried to open apps to be greeted by a message saying I need to update
them first. sigh Okay. There’s no real UI for downloading, so you only see a
throbber in the upper right corner saying “updating”. No indication if it is
downloading, installing or even stalled. Nothing. And you can’t cancel. Only by
turning off the TV. Which is what I did at least three times because updating
the browser took 10 minutes.
Furthermore, everytime you move the selection, you get a selection sound. Well,
if the touchpad remote gets unstuck and sends many operations at once, the
selection sounds starts, then the next one starts stopping the previous one,
then another starts and you get a cacophony of sounds. It’s 2013 now, I
shouldn’t need to facepalm on this.
If people complain the Android UI is wonky, they clearly haven’t used Samsung
SmartTV.
I’m 100% sure my mom won’t be able to use this, don’t even think about my
grandpa. Hell, even I don’t really want to cope with it.
3. The connection is flaky
It is a SmartTV so it is just smart to connect to the internets. Admittedly.
The hardware supports 802.11bgn, no complaints there. What it does not support
is effing holding this damn connection. Every couple of boot-ups, it tells me
that there is no internet connection.
My (Samsung) smartphone displays four bars out of five in the same WiFi and the
connection to the internet is fine. None of the three other smartphones nor the
three other laptops in the same WiFi have any kind of problems.
Well, then it says, “alright, I can connect to the router but still not to the
internet”. Which is a lie. If you repeat the connection assistant for a couple
of times and reboot the TV once or twice, it detects the internet connection.
Magic.
What a farce.
4. The apps, oh, the apps!
One could argue the whole point of having a Smart TV is to install and use apps
on the device. But for apps, you got to have an ecosystem. The Samsung SmartTV
hasn’t. So the apps there have close to no quality at all.
I tested a number of apps. The app of the national television (TVP VOD) either
freezes in the menu, does not display the menu contents or just starts up
forever so I have to reboot the TV.
The other streaming app I tried has decent selection but it is too retarded to
buffer properly, so it just buffers every 3 seconds, worse than YouTube some
six years ago. Fun fact: the ads it displays don’t have any buffering issues.
And after it stops playback for the 20th time, it decides to give up and show
an error message. After that, it seems to buffer in the background and next
time it can play the video kinda okay. I suspect this application was indeed
written by monkeys punching on typewriters.
And it’s not the bandwidth. I can play YouTube in 1080p just fine, so some SD
content shouldn’t be an issue. At all.
Talking about YouTube. There’s an app for that. It boots up for like 60 seconds
and the keyboard does not work. So after you type in your search query using
direction keys on the remote (haha) it searches fine and displays the video.
With some buffering issues but at this point I am fully willing to let it
slide. I’d even argue that this thing is so far the best app on the TV. Or the
least bad.
And of course there is the usual crapware, with Facebook and Twitter. How many
of you think my grandfather who is 80 now, will use Facebook? At least I got
around to explain him what Facebook is. At least you can uninstall some of
these. Not all, mind you.
5. The localization
Alright, polish is not the most common language, but the one my grandpa is most
familiar with. So he set the TV’s language to polish. When he asked me to set
up the TV, I was quite tempted to set it to english because the translation
should be less botched. Korean should be fine as well. But the polish one is
awful in a funny way.
To give you english native-speakers some insights: usually localizations are
either incomplete with english paragraphs or menus mixed in or use strange
words or grammer. Sometimes the special characters are wrong. This one is
neither:
It shortens every word that is longer than 5 letters. Even where there would be
enough room for the whole words. Sometimes it is hard to even understand what
the menu item is supposed to mean. I felt like crying, navigating the menus
helplessly.
DumbTV
The worst thing, I can wholly understand how this thing came to be. The idea
sounds good on paper, using a TV to do tasks that are usually done using a
computer. Problem: computers are better at this, because the software on
computers is written by software programmers who know their stuff, not by
hardware companies that invest into their own platform.
I get it why the apps are bad: because nobody bothers to write them properly.
Things have to be shipped and if they are half-working that’s good enough. The
UI is bad because nobody bothered to make it good. This is surprisingly similar
to “smartphones” before Apple presented a device with really polished UI - the
iPhone, in 2007.
So what if you’d like a Smart TV solution? Get a device from a vendor that
cares about the software like the Apple TV or even Google TV.
The DumbTV thing is what I’d want to have: a TV that does one thing, and one
thing well. It should display video content, like a monitor. Without any fancy
bullshit. If I want to have “smart” content, I’d stream it from my PC or phone.
Maybe using something like WiDi or Miracast.